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The Feedback tab

Every flow has a Feedback tab with two sub-tabs: Raw Feedback, where every submission collected for the flow lands, and Feedback Insights, the flow’s analytics dashboard.
Feedback tab

The Feedback tab, Raw Feedback sub-tab

Feedback reaches this tab from several channels: WhatsApp (text, photo, or PDF), KoboToolbox, Google Sheets, or a direct Feedback PDF upload. Each item shows its channel, an inclusivity tag (Women, Youth, Persons with Disabilities, Elderly, or General), who submitted it, and when.

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View and filter feedback

Role access: all roles with access to the flow
1

Open Raw Feedback

From a flow’s Feedback tab, the Raw Feedback sub-tab is selected by default.
2

Search or filter

Use the search box to find feedback by content, or narrow the list with the Channel filter (WhatsApp, Google Sheet, Kobo, PDF) and the Status filter (Pending, Validated).
Feedback search and filters

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Validate feedback

Role access: Facilitator and above, within their location scope Validating a piece of feedback marks it as reviewed, making sure the feedback is included in the analytics dashboard
1

Find a pending item

Filter by Status: Pending to see everything still awaiting review.
2

Click Validate

Click Validate on the item. It moves to “Validated” and records who validated it and when.
Validate button on a feedback item

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Feedback Insights

The Feedback Insights sub-tab is the same dashboard as the flow’s Analytics tab: see Analytics for summaries, charts, and the PDF report.