> ## Documentation Index > Fetch the complete documentation index at: https://guide.bajeti-ufahamu.org/llms.txt > Use this file to discover all available pages before exploring further. # WhatsApp Bot > Everything you can do with the [Bajeti Ufahamu WhatsApp assistant](https://api.whatsapp.com/send/?phone=12252283350) ## Logging in via WhatsApp You can log in to the webapp using an OTP delivered to your WhatsApp instead of a password. From the login page, click **Phone Login**. Phone Login button Type your phone number, then click **Send OTP**. The verify card appears, ready for the OTP. Verify OTP card Open WhatsApp — the Bajeti Ufahamu assistant will have sent you the code. OTP message in WhatsApp Type the code into the OTP field, then click **Verify OTP** to log in. Entering the OTP ## Submitting feedback (text) Send **Hello** to the Bajeti Ufahamu number to open a conversation. Starting the conversation with Hello Choose the language you want to chat in. The bot will keep replying in that language for the rest of the session. Language selection The bot lists the flows you can submit feedback to. What you see depends on your role: * **Champions and Facilitators**: flows in their county * **Coordinators**: flows in their region * **SuperAdmins**: every flow on the platform List of flows scoped to the user's role Select the flow, then tap **Message** to start giving feedback on it. Opening a flow to send feedback Type your feedback and send it. If the feedback comes from a specific group (for example a Person With Disability), prefix it with `:` — for example `Women: add more maternity beds` or `Elderly: …`. The bot replies to confirm the feedback was received and shows the tag it was recorded under. Feedback submitted with a group tag prefix and confirmation reply If you don't add a `:` prefix, the AI categorizes the feedback automatically, or files it under **General** when no category fits. From here you can keep sending more feedback on the same flow, switch to a different flow, or end the session. Options to continue, switch flow, or end the session ## Submitting feedback (photos) Once you're inside a flow (see [Submitting feedback (text)](#submitting-feedback-text)), attach a photo to your WhatsApp message and add a caption describing it. The caption is submitted as the feedback text and the photo is stored alongside it. Photo attached with a caption as feedback If you send a photo without a caption, the bot will ask you for a message first, and only submit the feedback once you reply with the text. ## Submitting feedback (PDF upload) Once you're inside a flow (see [Submitting feedback (text)](#submitting-feedback-text)), attach a PDF to your WhatsApp message. No caption is needed — the bot assumes all the feedback is contained in the PDF itself. PDF attached as feedback ## Conversation memory The bot remembers your language choice and the flow you're currently working on, so you don't have to reselect them every time you send a new message. ## Bilingual replies You can switch the conversation between English (EN) and Swahili (SW) at any time. Once you switch, the bot replies in that language for the rest of the conversation until you switch back. Conversation continuing in Swahili after a language switch ## Getting a flow document Once you're inside a flow (see [Submitting feedback (text)](#submitting-feedback-text)), ask the bot for the document you want — for example **I want the budget document**, **I want the infopack**, or **I want the memo**. If the document has been uploaded to the flow, the bot replies with a download link. Bot replying with a download link when the document is available If it hasn't been uploaded yet, the bot lets you know it's not available. Bot replying that the document is not yet available ## Getting a flow status overview Once you're inside a flow (see [Submitting feedback (text)](#submitting-feedback-text)), just ask **What is the status?** and the bot replies with a summary of where the flow is in its lifecycle. Asking the bot for the flow's status ## Off-topic messages If you ask a question or send something that isn't related to budget participation, the bot still replies — it lets you know the message is off-topic and points you back to what it can help with. Bot response to an off-topic message ## Notifications you'll receive The bot proactively sends you notifications when something happens on a flow you're involved in. You don't need to be in an active conversation to receive them. WhatsApp notifications are only sent to **Champions**. Facilitators and Coordinators receive the same notifications by email instead. **Flow lifecycle** * Flow created * Flow approved * Flow closed * Flow archived **Feedback collection** * Feedback collection started * Feedback collection ended **Documents** * Document approval needed * Document approved **Account** * Onboarding confirmation Notifications are delivered via WhatsApp. If WhatsApp delivery fails, the bot falls back to SMS.